The customer is responsible for providing a complete and efficient delivery address.
- Usually we will use UPS or DHL as the shipping method, but not absolute. We need your signature when delivery for you. If the package has not been delivered to your home, please go to the post office to pick it up (bring your valid identity card).
- We need 12-36 hours to prepare your order after the order is paid successfully. As soon as the order is sent, usually it takes 4-7 business days to get there, please be more patient and contact us for any help.
- You will receive an email with the tracking number and link tracking.
- Check your email box several times, we will send you emails about the order if needed.
- Delivery is free, unless otherwise indicated.
- Never accept COD (cash on delivery).
- You have any questions, please write to us in time.
- .IS It Free shipping to my country? We offer free shipping to these following countries (regions), and if you are from other locations, please add the additional shipping cost to your order. Thanks for your understanding. These free shipping countries (regions) are: United States, United Kingdom, Australia, Singapore, Ireland, Germany, France, Finland, Canada, Spain, Greece , Italy, Korea, Switzerland, Denmark, New Zealand, Sweden, Malaysia, Israel, Portugal, Croatia, Turkey, Czech Republic, Hong Kong, Mexico, Taiwan, Macao, Japan, the Philippines , Cambodia, Thailand, Indonesia, Vietnam, Papua New Guinea, Austria, Belgium, Luxembourg, Malta, Norway, Pakistan, Laos, Nepal, Bangladesh, Sri Lanka , India, Argentina, United Arab Emirates, Panama, Brazil, Belarus, Poland, Russia, Colombia, Cuba, Guyana, Peru, Ukraine, fierce Hungary, Jordan, Oman, Egypt, l » Ethiopia, Estonia, Bahrain, Bulgaria, Botswana, Burkina Faso, Congo, Kazakhstan, Djibouti, Guinea, Ghana, Gabon, Qatar, Cayman Islands, Ivory Coast, Kuwait, Kenya , Latvia, Rwanda, Romania, Madagascar, Mali, Morocco, Mozambique, Niger, Nigeria, Cyprus, Saudi Arabia, Tunisia, Uganda, Syria, Iran, Chad, the US Virgin Islands .
- How long can I receive my order? We offer free shipping to most countries, and usually 5 – 8 days for shipping times after the package is shipped out. You do not need to pay tax or freight tax. If you are from Netherlands or other remote countries, or want faster shipping, you need to add the shipping cost, we will use DHL, UPS, Fedex and so on, in general, you can get the package in 3 – 6 days.
- Before shipping, can I cancel my order? Yes, you can. No problem, but we don’t accept any cancellations after we send your order out. I hope you can understand that.
- Question: What is the return policy?
- Answer: if return, please contact our customer service first, we will provide you with a return address. We only accept return in the following cases: we send you the wrong size / wrong color / damaged goods. Returned products must be with all original packaging (full label, if you have). please take more care of the tracking statement, because we are not responsible for the loss during the return. Once we receive your return, please allow 2 days for us to deal with it. As soon as the refund is complete, we will notify you by e-mail, the return shipping cost must be agreed by yourself.
- Problem: return plot, do I have to pay the transport costs?
- Answer: Yes, you need to afford it. In addition, we recommend that you follow this several times during their return or take out insurance.
- Problem: you do not accept a refund?
- Answer: Some products cannot be returned: damaged packaging or label / long time used / products damaged by yourself / products lost by yourself.
- Problem: If I make the order, do I have to pay customs duties?
- Under normal circumstances, you do not need to pay customs duty, but not absolute; We offer a door-to-door delivery service.